Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Sep 20, 2024

Increased number of 3D Secure requests for payments, contributing to current issues with transactions stuck in verifying status

Resolved - The problem was resolved and new payments are not affected. Existing payments with already requested 3DS verification must be verified or they will be canceled.
Sep 20, 01:07 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 00:45 CEST

Investigating - We are currently investigating this issue.
Sep 19, 21:38 CEST

Sep 19, 2024

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

Gmail users are experiencing issues with authentication links

Resolved - This issue has been resolved
Sep 16, 18:02 CEST

Monitoring - We pushed a fix for this issue in version 3.7.0 of the app. Please upgrade to the latest version (available on both iOS and Android).

We will monitor the situation for a short time and hope to close this issue soon.
Sep 16, 10:59 CEST

Update - We have resolved this issue in mobile release version 3.7.0. However, we are awaiting broader adoption of the latest version before fully implementing the fix, as it involves a breaking change.
Sep 13, 17:03 CEST

Identified - We have received reports that 2fa authentication links are not working for Users with Gmail email clients as gmail is stripping the mews:// protocol from the link.

We are working on a fix and will update shortly. 2FA using authentication app is unaffected.

Don't share the link with anyone under any circumstances as it will lead to unauthorised access to your account. Our support teams will never ask for the link.
Sep 11, 11:07 CEST

There are intermittent issues with connectivity to MEWs services related to Network issues reported by CloudFlare (our CDN provider).

Resolved - This incident has been resolved.
Sep 16, 08:52 CEST

Update - Connectivity from all locations to MEWs services is stable over the last 30 min.
Sep 16, 07:59 CEST

Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Sep 16, 07:57 CEST

Identified - There are intermittent issues with connectivity to MEWs services related to Network issues reported by CloudFlare (our CDN provider). They are reported that issue is already fixed on their side.
We are closely monitoring the situation.
Sep 16, 07:43 CEST

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

Increased timeouts on Connector API

Resolved - We don't observe any further timeouts on the affected endpoint.
Sep 13, 14:57 CEST

Monitoring - We have rolled out an optimization on the endpoint which improves the performance. We are monitoring the endpoint for further timeouts.
Sep 13, 14:14 CEST

Investigating - We are investigating increased timeouts on sourceAssigments/getAll endpoint affecting certain enterprises.
Sep 13, 12:38 CEST

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Creation of reservations coming from channel managers is failing

Resolved - From our monitoring tools we are not seeing any signs of failure when it comes to reservation creation and we've recreated all failed reservations.
Sep 11, 11:04 CEST

Identified - We have identified the cause of the reservations not being created and promptly fixed it. Any new reservations coming through channel managers should be created without issues now. We however still need to recreate reservations that failed to be created. We are currently focusing our efforts to recreate these reservations.
Sep 11, 10:19 CEST

Investigating - We have been reported cases where creation of reservations coming through channel manager (e.g. Booking.com) is failing. We are currently investigating the possible cause for this incident.
Sep 11, 10:04 CEST

Sep 10, 2024

No incidents reported.

Sep 9, 2024

Downgraded Performance

Postmortem - Read details
Sep 20, 17:19 CEST

Resolved - Database table locking occurred during application deployment, which caused degraded performance. The issue is now resolved, we apologize for any inconvenience.
Sep 9, 18:29 CEST

Monitoring - We have noticed a downgraded performance of the system between 15:35-15:55 UTC that correlates with a deployment. The performance is currently recovered, and we are monitoring the situation.
Sep 9, 18:03 CEST

Reservations from Channel Managers

Resolved - The potential issue has been investigated and we have confirmed that Mews is fully operational.
Sep 9, 06:18 CEST

Investigating - We are currently investigating a potential issue with Reservations being synced from Channel Managers.

Thank you for your patience.
Sep 9, 05:32 CEST

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.